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Special Information for Our Clients

• Arriving for Appointments: We encourage all our clients to arrive at least 10 minutes early for their appointment to allow time to unwind and have a beverage before your service. Starting your appointment on time allows you to receive a relaxing, leisurely service. We cannot guarantee that all services will be completed for late arrivals. See Cancellation and No Show Policy information for late-arrivals.

• Confirmation Calls: We make every attempt to call and confirm all appointments 24 hours in advance, however this is a courtesy and the salon is not responsible for unconfirmed, missed appointments.

• Rescheduling: We recommend you schedule your return services prior to leaving the salon so you may enjoy the most optimum scheduling convenience.

• Prices: Prices are subject to change without notice. Our professional’s pricing structure is based on their current skill set. At they continue to advance in their profession their prices will increase accordingly. If your technician becomes priced beyond your personal comfort, please ask to be referred to a technician priced closer to your comfort range.

• Choosing a Staff Member: If you feel another staff member would better serve you, please don’t hesitate to let us know. We are a team of professionals and we encourage you to experience the work of all our specialists.

• Personal Property: We regret we cannot be held responsible for loss of damage to personal property, including clothing and accessories. For your protection, please keep all valuables with you during your appointment.

• Returns: All retail items (products, etc.) are NON-REFUNDABLE but can be exchanged for alternate products or returned for in-store credit. Make-up and hot tools are not returnable.

• Gift Cards are NON-REFUNDABLE and are NOT REDEEMABLE for CASH.

Cancellation & No Show Policy

• Cancellations: We require 24-hour notice for all cancellations. Advanced notice will help us to utilize our technicians’ availability and accommodate our clients’ needs.

• No Shows: Appointments that are missed without notice given will be charged a “NO SHOW FEE” of 20% of appointment. It is a small amount that will help us to cover our losses.

• Late Arrivals: (beyond 15 minutes) will be accommodated if possible. It may be necessary to cancel part of the scheduled service. There will be a 20% service fee, if a service must be canceled due to a late arrival.